Returns & Exchanges
At Pink Dot, we want you to love every purchase, which is why we offer a 30-day return window for most items in their original condition. If you are not completely satisfied, our streamlined process ensures a quick and easy refund or exchange.
Initiate Your Request
Log into your Pink Dot account and visit the 'Order History' section to select the items you wish to return and receive a return authorization.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the original packing slip is included inside the box.
Ship It Back
Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing